Privacy Policy

At Floritta, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and delivery address, and payment details when you place an order.
Non-Personal Information: Browser type, IP address, and usage data to improve our website.

2. How We Use Your Information

The information we collect is used for the following purposes:
Order Processing: To fulfill and deliver your orders accurately.
Customer Support: To respond to inquiries or issues.
Marketing: To send you marketing about our own similar products and services — with your consent if you have opted in (for example, our newsletter), and on the basis of our legitimate interests and the PECR “soft opt-in” if you are an existing customer. You can opt out at any time using the unsubscribe link in any message, by replying STOP to a text, or by emailing [email protected].
Improvement: To enhance our website and services based on user behavior and feedback.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except:
Service Providers: Trusted third parties who assist with payment processing, delivery, or website hosting.
Legal Obligations: When required by law or to protect the rights of Floritta.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. These help us analyse website traffic and remember your preferences. You can control cookies through your browser settings.

5. Security of Your Information

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:
Access: Request access to the information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
Object to Marketing: You can object to direct marketing at any time.
Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority (ico.org.uk).

7. Third-Party Links

Our website may include links to third-party websites. Floritta is not responsible for the privacy practices or content of these websites.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Phone: +44 7458 683130
Address: Unit 3 The Willows, 80 Willow Walk, SE1 5SY, London