Terms and conditions

Daily 8:00 - 22:00

Order by 10 pm — same-day delivery across London✿ Free delivery on orders from £99 – London & UK✿ NEW15 — 15% off your first order✿ Order by 10 pm — same-day delivery across London✿ Free delivery on orders from £99 – London & UK✿ NEW15 — 15% off your first order✿

Main

Terms and conditions

Welcome to Floritta

These terms and conditions govern your use of Floritta’s website, located at floritta.uk By accessing or placing an order, you agree to the terms outlined below. If you do not accept these terms, please refrain from using our services.

1. Contact Information

For any inquiries or concerns, please contact us:
Email: [email protected]
Phone: +44 7458 683130
Address: Unit 3 The Willows, 80 Willow Walk, SE1 5SY, London

2. Ordering Process

2.1. Placing an Order
When placing an order, ensure all information provided is accurate. This includes delivery addresses, contact details, and payment information.

2.2. Order Confirmation
You will receive an email/sms confirmation upon order placement. Please review it carefully and notify us immediately if there are any discrepancies.

2.3. Alcohol Sales
We sell alcohol only as an add-on to a flower arrangement. Alcohol cannot be purchased separately or without a bouquet in the same order.

3. Payment Terms

3.1. Pricing
All prices include VAT and are listed in GBP (£). Prices may change without prior notice.

3.2. Accepted Payment Methods
We accept major credit/debit cards and other secure payment methods. Full payment is required at checkout.

4. Delivery Terms

4.1. Delivery Coverage
We deliver across London and the UK.

4.2. Delivery Timing
While we aim to meet scheduled delivery times, unexpected delays due to weather, traffic, or other factors may occur.

4.3. Failed Deliveries
If the recipient is unavailable, we will leave the flowers with a neighbor or in a safe location. Redelivery requests will incur additional charges.

4.4. Hand Delivery and Special Delivery Wishes
When you leave "special delivery wishes" — including a request for "hand delivery only" to the recipient in person — our support team and courier will make every reasonable effort to follow them. If the recipient is unavailable, does not answer, or cannot be reached at the delivery address, the courier will leave the order in a safe place at or near the address (for example, with reception, a concierge, a neighbour, or by the door) so that the flowers are not returned or spoiled. In these circumstances the delivery is considered completed and is not, by itself, grounds for a refund.

5. Returns and Refunds

5.1. Non-Returnable Items
Due to the perishable nature of flowers, all floral products are non-refundable and non-exchangeable unless the product is damaged upon delivery.

5.2. Refund Policy for Damaged Items
Claims for damaged or incorrect items must be submitted within 24 hours of delivery with accompanying photos. Approved refunds will be processed promptly.

6. Alcohol Sales Policy

6.1. Legal Age Requirement
Alcohol sales are strictly for customers aged 18 and over. Proof of age may be required upon delivery.

6.2. Alcohol Add-On Policy
Alcohol is only available as an add-on to bouquets. We cannot sell alcohol as a standalone product.

7. Privacy Policy

Your personal information will be processed in compliance with our Privacy Policy, available at floritta.uk/privacy-policy.

8. Liability

8.1. Limitations
Floritta is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

8.2. Force Majeure
Floritta is not responsible for delays caused by unforeseen events such as natural disasters or governmental restrictions.

9. Amendments

Floritta reserves the right to revise these terms at any time. Continued use of the website constitutes acceptance of any updates.

10. Governing Law

These terms are governed by the laws of England and Wales.

Orders containing alcohol

The following additional terms apply to any order that includes alcohol:

Your order is an offer. Placing an order on this website constitutes an offer by you to purchase the products in it. For orders containing alcohol, our acceptance of your offer — and the sale of the alcohol — takes place at the moment your order is picked and prepared at our licensed premises, which happens only within our licensed hours of 08:00–22:00 (Monday to Sunday, UK time). Orders may be placed on the website at any time; orders placed outside these hours will be prepared once the licensed hours begin.
18+ only, Challenge 25. Alcohol is sold only to persons aged 18 or over. By placing an order containing alcohol you confirm that you and the intended recipient are 18 or over. We operate a Challenge 25 policy: if the recipient appears to be under 25, the courier may ask for valid photo ID (passport, driving licence or PASS card). Alcohol will not be handed over to anyone who is, or appears to be, under 18, or who looks under 25 and cannot show valid ID; in that case the alcohol part of the order will be withheld and our standard refund policy applies.
Alcohol is sold with flowers only. Alcohol is offered exclusively as part of, or together with, our flower arrangements and gift sets — it is ancillary to our florist business and is not sold on its own.
Payment by card only. Orders containing alcohol may be paid for by debit or credit card only.
Sealed containers. All alcohol is supplied in sealed containers for consumption off the premises.