Terms and conditions

Welcome to Floritta

These terms and conditions govern your use of Floritta’s website, located at floritta.uk By accessing or placing an order, you agree to the terms outlined below. If you do not accept these terms, please refrain from using our services.

1. Contact Information

For any inquiries or concerns, please contact us:
Email: info@floritta.uk
Phone: +44 7458 683130
Address: Unit 3 The Willows, 80 Willow Walk, SE1 5SY, London

2. Ordering Process

2.1. Placing an Order
When placing an order, ensure all information provided is accurate. This includes delivery addresses, contact details, and payment information.

2.2. Order Confirmation
You will receive an email/sms confirmation upon order placement. Please review it carefully and notify us immediately if there are any discrepancies.

2.3. Alcohol Sales
Alcohol is sold under Premises Licence 889934 issued by Southwark Council, to customers aged 18 or over only. Alcohol may be ordered on its own or together with flowers and gifts. Additional terms for any order that contains alcohol are set out in the section “Orders containing alcohol” at the end of these terms, and those terms take precedence where they differ.

3. Payment Terms

3.1. Pricing
All prices include VAT and are listed in GBP (£). Prices may change without prior notice.

3.2. Accepted Payment Methods
We accept major credit/debit cards and other secure payment methods. Full payment is required at checkout.

4. Delivery Terms

4.1. Delivery Coverage
We deliver across London and the UK. 

4.2. Delivery Timing
While we aim to meet scheduled delivery times, unexpected delays due to weather, traffic, or other factors may occur.

4.3. Failed Deliveries
If the recipient is unavailable, we will leave the flowers with a neighbor or in a safe location. Redelivery requests will incur additional charges. This does not apply to alcohol: alcohol is never left in a safe place or with a neighbour and is handed only to a person aged 18 or over (see “Orders containing alcohol”).

4.4. Hand Delivery and Special Delivery Wishes
When you leave "special delivery wishes" — including a request for "hand delivery only" to the recipient in person — our support team and courier will make every reasonable effort to follow them. If the recipient is unavailable, does not answer, or cannot be reached at the delivery address, the courier will leave the order in a safe place at or near the address (for example, with reception, a concierge, a neighbour, or by the door) so that the flowers are not returned or spoiled. In these circumstances the delivery is considered completed and is not, by itself, grounds for a refund.

5. Returns and Refunds

5.1. Non-Returnable Items
Due to the perishable nature of flowers, all floral products are non-refundable and non-exchangeable unless the product is damaged upon delivery.

5.2. Refund Policy for Damaged Items
Claims for damaged or incorrect items must be submitted within 24 hours of delivery with accompanying photos. Approved refunds will be processed promptly.

5.3. Freshness Guarantee
We guarantee that your flowers will stay fresh for at least 3 days from delivery, provided the care instructions supplied with the order are followed (stems trimmed, fresh water, kept away from direct heat and sunlight). If they wilt sooner, send us a photograph within those 3 days and we will replace the bouquet. This guarantee is in addition to your statutory rights.

6. Alcohol Sales Policy

6.1. Legal Age Requirement
Alcohol is sold strictly to customers aged 18 and over. At checkout you will be asked to confirm that you and the recipient are 18 or over and to enter your date of birth; the order cannot be placed without this. We operate a Challenge 25 policy: the courier may ask the recipient for valid photo ID (passport, driving licence or PASS card) and will not hand over alcohol to anyone who is, or appears to be, under 18 or who looks under 25 and cannot show ID.

6.2. How Alcohol Is Sold
Alcohol may be purchased on its own or together with flowers and gifts. Orders containing alcohol can be paid by debit or credit card only, are prepared within our licensed hours of 08:00–21:30 (UK time), and are delivered to residential or business addresses only. Full details are in the section “Orders containing alcohol” below.

7. Privacy Policy

Your personal information will be processed in compliance with our Privacy Policy, available at floritta.uk/privacy-policy.

8. Liability

8.1. Limitations
Floritta is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

8.2. Force Majeure
Floritta is not responsible for delays caused by unforeseen events such as natural disasters or governmental restrictions.

9. Amendments

Floritta reserves the right to revise these terms at any time. Continued use of the website constitutes acceptance of any updates.

10. Governing Law

These terms are governed by the laws of England and Wales.